Our FAQ’s

How Often Will I Be Billed?

If you select the monthly option, you will be billed once per month.

When Do I Get Billed?

If you select the monthly option, you will be billed once per month; typically on the1st or 15th of the month, depending on the date your plan began.

Do I need to Call For My Yearly Maintenance Visits?

NO. We will be more than happy to contact you when your annual visits are due, however, if there is a time that is convenient for you, please call us and we will try to accommodate you.

Will I Automatically Get My 15% Discount Or Do I Need To Ask For It?

You will automatically get the discount.

Can You Transfer My SPP If I Move?

YES. Simply call our Customer Service department at(301) 567-2001.

Is There Any Penalty For Canceling?

NO. You can cancel at any time.

How Do I Cancel?

The best way to cancel is to call Customer Service at(301) 567-2001. Or you can send a letter to our headquarters location. Be sure to include your name, address and phone number. Please allow up to 2 weeks to process your request.

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